support & documentation
We're here to help.
Everything you need to understand ApexAV, get work done in it, and reach a human when you want one. All in one place.
Talk to usget help, your way
Pick how you want to reach us.
Chat live, ask the community, or open a ticket. No account needed to start.
Live chat
Talk to us right now. A real person replies fast during business hours.
Community forum
Browse questions and answers, or post your own. Read free, sign in to post.
Open a ticket
Prefer email? Log a request and we follow up in your inbox.
documentation
Read up on ApexAV.
From the big picture to the technical details.
White paper
The full picture: what ApexAV is, who it's for, and how it works.
How-to guides
Step by step for every task, for your team and your partners.
Technical reference
Architecture, the REST API, security posture, and data model.
Project files & versioning
How drawings, configs, and closeout docs are tracked per project.
get help
Reach a real person.
No bots, no phone tree.
Support policy
Response times, severity levels, and exactly how to reach support.
Contact us
Questions before you start? Talk to the team that built it.
Trust & security
How your data is isolated, encrypted, and audited.
open a request
Tell us what you need.
We log every request as a ticket and reply by email and in your account. Most questions are answered within one business day.
billing
Billing, made simple.
Manage your plan
Update your card, download invoices, or change your plan anytime in the billing portal. Sign in to manage billing.
Invoices & receipts
Every invoice lives in your billing portal and is emailed the moment it is charged.
A billing question?
Open a request above and pick the Billing category, or email [email protected].
Still stuck? We've got you.
Reach out and a human gets back to you fast.